Terms and Conditions of Use

  1. Terms

    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

  2. Creating an Account

    You must create an account in order to use (the “Site”), even on a trial basis. To create an account, you will be asked to provide certain basic information including your name, business name, corporate address, contact telephone number, and email address. On completion of your free trial (further described in Section 3 below) you will also need to provide credit card information to us for billing purposes.

  3. Trial Subscription Terms

    1. If you register on the Site for a free trial of the services, you must adhere to any additional trial terms and conditions that may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

    2. Towards the end of your free trial, you will receive notification from Swiftorders Ontario Inc. that the trial is coming to an end and will be given the option to upgrade to a paid subscription by providing your billing information. If you do not opt to continue your use of Swiftorders Ontario Inc. through a paid-license, your right to access the Services will be terminated by Swiftorders Ontario Inc. Any data you enter in to the Services during a trial will be permanently lost unless you purchase a subscription to the same Services as those covered by the Trial or may be able to export such data before the end of the trial period (check with Swiftorders Ontario Inc. for further information on this). During any free trial of the Services you acknowledge and agree that the Services are provided “as-is” without any warranty or guarantee of any kind.

  4. Full Subscription Terms

    1. Service Period and Renewals Services purchased will be provided to you on a month-to-month basis and your account and profile registered with Swiftorders Ontario Inc. will remain active, until terminated by you or Swiftorders Ontario Inc. pursuant to Sections 3.b or 3.c below (“Term”).

    2. Termination by the user If you are dissatisfied with (i) the Services; (ii) this Agreement; or (iii) any policy or practice of Swiftorders Ontario Inc. in operating the services, you may terminate the services at any time. Termination will take effect from the date you give notice and you will not be billed for future months.

    3. Service Suspension or Termination by Swiftorders Ontario Inc. Without limiting other remedies, Swiftorders Ontario Inc. may limit, suspend, or terminate this license and your use of the Services, prohibit access to the Website and delete your user account and/or user IDs within your organization, with immediate effect, if any outstanding invoices are more than 10 days past due and/or, if we think that you are in breach of this Agreement. Swiftorders Ontario Inc. shall effect such termination by providing notice to you to the email address you have provided (if any), and/or by preventing your access to your account.

    4. Effect of Termination Upon termination of this Agreement, the Services shall terminate and Swiftorders Ontario Inc. will not be liable in respect of any damage caused by the termination of this Agreement. Any data stored in to the Services will be permanently lost upon deletion of your account.

  5. Use License

    1. Subject to the terms of this Agreement and payment of the applicable fees, Swiftorders Ontario Inc. grants you a limited, personal, non-sublicensable, non-assignable, internal license and right to use the Swiftorders Ontario Inc. online procurement software solution (including the underlying software and technology contained therein (“Swiftorders Ontario Inc. Materials”)) for the purpose of receiving the Services. Any software provided to you is licensed; not sold. This is the grant of a license, not a transfer of title, and under this license you may not:

      1. Modify or copy the materials;
      2. Attempt to decompile or reverse engineer any software contained on the Swiftorders Ontario Inc. web site;
      3. Remove any copyright or other proprietary notations from the materials; or
      4. Transfer the materials to another person or “mirror” the materials on any other server.
    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Swiftorders Ontario Inc. at any time.

  6. Payment Terms

    1. Fees, Payments & ChargesUnless otherwise specified, services are purchased as monthly subscriptions. Your access to and use of the services is subject to your payment of the applicable fees due for the services by you (“Fees”) set out on the Site and all other applicable amounts, charges and taxes indicated to you when you purchase services (or otherwise notified to you by Swiftorders Ontario Inc. from time to time) noted on your invoice. Receipts for purchased services will be invoiced and delivered to you electronically. You shall: (i) keep the billing, credit card and payment information you provide to Swiftorders Ontario Inc. or its suppliers or payment processors, including name, credit card number and expiry date, mailing address, email address and telephone number, accurate and up to date; otherwise, we may suspend the Services; (ii) promptly advise Swiftorders Ontario Inc. if your credit card information changes due to loss, theft, cancellation or otherwise; and (iii) be liable for your failure to pay any fees billed to you by Swiftorders Ontario Inc. caused by your failure to provide Swiftorders Ontario Inc. with up to date billing information. To offset its additional processing costs, Swiftorders Ontario Inc. may bill you for administrative charges as set from time to time for administrative or account activities including: collection efforts due to non- payment or having a balance over your credit limit; returned or rejected payments; or changes in personal identifier information. All administrative charges charged to you will be indicated to you on your invoice or receipt and you shall pay all such charges.

    2. TaxesYou are responsible for paying all governmental sales, use, value-added commodity, harmonized and other taxes imposed on your purchase or use of the services. To the extent Swiftorders Ontario Inc. is required to collect such taxes, the applicable tax will be added to your billing account.

    3. Transaction ProcessingRecurring payments for periodic subscriptions are processed on the first of each calendar month in respect of that month if you acquire services on a monthly subscription basis. You will receive an email invoice whenever Swiftorders Ontario Inc. bills you.

    4. Pre-authorized PaymentBy providing a credit card to Swiftorders Ontario Inc. as part of your account set-up for your monthly pre-authorized payments. You authorize Swiftorders Ontario Inc. to charge your credit card for all outstanding fees, taxes and charges and outstanding account balance due under the Agreement, and this constitutes Swiftorders Ontario Inc. good and sufficient authority for so doing. If your pre-authorized payment fails, Swiftorders Ontario Inc. may immediately deactivate your account without notice to you and collect fees owing using other collection mechanisms. You are solely responsible for all charges incurred under your account by you or third parties.

  7. Disclaimer

    The materials on the the Swiftorders Ontario Inc. web site are provided "as is". Swiftorders Ontario Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Swiftorders Ontario Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

  8. Limitations

    In no event shall Swiftorders Ontario Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Swiftorders Ontario Inc. Internet site, even if Swiftorders Ontario Inc. or a Swiftorders Ontario Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  9. Revisions and Errata

    The materials appearing on the Swiftorders Ontario Inc. web site could include technical, typographical, or photographic errors. Swiftorders Ontario Inc. does not warrant that any of the materials on its web site are accurate, complete, or current. Swiftorders Ontario Inc. may make changes to the materials contained on its web site at any time without notice. Swiftorders Ontario Inc. does not, however, make any commitment to update the materials.

  10. Site Terms of Use Modifications

    Swiftorders Ontario Inc. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  11. Governing Law

    Any claim relating to the Swiftorders Ontario Inc. web site shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

  12. Customer Service

    If you have any questions about this Agreement, the practices of this site, or your dealings with this site, please contact us at:
    Swiftorders Ontario Inc.
    Ottawa, Ontario, Canada

Privacy Policy

This Privacy Policy governs the manner in which Swiftorders Ontario Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Swiftorders Ontario Inc.

Personal identification informationWe may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification informationWe may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookiesOur Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Swiftorders Ontario Inc. collects and uses Users personal information for the following purposes:

  1. To improve customer serviceYour information helps us to more effectively respond to your customer service requests and support needs.

  2. To personalize user experienceWe may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  3. To improve our SiteWe continually strive to improve our website offerings based on the information and feedback we receive from you.

  4. To process transactionsWe may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  5. To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your informationWe adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Compliance with children's online privacy protection actProtecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policySwiftorders Ontario Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these termsBy using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Swiftorders Ontario Inc.
Ottawa, Ontario, Canada

Cookies Policy

About cookiesThis website uses cookies. By using this website and agreeing to this policy, you consent to Swiftorders Ontario Inc.’s use of cookies in accordance with the terms of this policy.

Cookies are files sent by web servers to web browsers, and stored by the web browsers.

The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on our websiteSwiftorders Ontario Inc. uses the following cookies on this website, for the following purposes:

  1. '_myapp_session' is used to keep a user signed in as he/she moves through the application, until signing out or timing out.

Refusing cookiesMost browsers allow you to refuse to accept cookies.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

In the event that you are the owner of the copyright in any of the material on this website and do not consent to the use of your material in accordance with the terms and conditions of use of this website, please contact us providing the information requested below and we will withdraw your material from our website forthwith on receipt of your written objection and proof of ownership of the aforementioned material.

In order to process your complaint, please provide the information required using the following template.

This template should be used to document your complaint. This should then be sent to the Complaints Officer at the following email address: [email address], or mailing address:
Swiftorders Ontario Inc.
Ottawa, Ontario, Canada

Your complaint will be acknowledged within 10 working days of receipt.


To: XXX (+ email address)

From: [Name, address, telephone number and email address of complainant.

Reference: [Title and unique identifier to which complaint refers] (subject of complaint).

  1. Infringement of copyright/author’s rights/related rights.

    1. The following material is protected by intellectual property law.

      1. [Describe the protected material in as much detail as possible so that the specific content, edition and format may be readily identified. Indicate the category for protection under intellectual property law (e.g. original literary, dramatic or musical work, software). Specify exactly the extent of use, e.g. by quoting text that has been reproduced] (The Protected Material).

      1. I/we own or am authorised to represent the owner of intellectual property rights in the protected material.

      2. I am the creator of and thus have moral rights in the protected material.

    2. I/we hereby give notice of:

      1. Unauthorised use by reason of reproduction and/or making available the protected material; and/or

      2. Breach of the moral right of [paternity/integrity/right not to have my work subjected to derogatory treatment].

  2. A complaint on grounds other than copyright and/or related rights.

    1. [Specify the nature of the complaint e.g. defamation, breach of confidence, data protection.]

    2. [Specify the law that is alleged to have been infringed].

    3. [Describe the infringing content in as much detail as possible e.g. by quoting or otherwise identifying the specific content].

    4. [Explain the nature of the infringement with regard to the applicable law, e.g. that an individual may reliably be identified and thus data protection legislation has been breached]

  3. I/we hereby request, with reference to the subject of this complaint, you/your organisation:

    1. Remove it from the website; and

      1. Cease further use of the material; and

      2. Withdraw from circulation any materials that include it.

  4. I/we request that you notify me/us when you have complied with my/our request in section 3 above.

  5. I/we attach/direct you to the following additional information which supports my complaint:[proof of ownership, etc]

  6. In relation to my/our complaint, I/we also inform you [any other relevant information including e.g. other steps taken to protect my rights].

  7. The information contained in this notice is accurate and I believe, with good faith, that the publication, distribution and reproduction of the material described in section 1 is not authorised by the rightsholder, the rightsholder’s agent or the law and/or infringes the law as described in section 2 above.

  8. This notice is given to you without prejudice to any other communication or correspondence relating to the protected rights or any other right.

Telephone number:
Email address:
If you require any assistance completing this Template, please contact XXXX at: [XXXX Insert email address]

Trademark Usage Guidelines

The name Swiftorders Ontario Inc., along with other trademarks of Swiftorders Ontario Inc., (“Trademarks”) is valuable and important intellectual property assets of the company.

  1. General GuidelinesSwiftorders Ontario Inc., together with our licensors, own and control all the Trademarks rights in our website and the material on our website. All the Trademarks rights in our website and the material on our website are reserved.

  2. TrademarksSwiftorders™

  3. Acceptable UseYou must not:

    1. Use our Trademarks in any way or take any action that causes, or may cause, damage to or dilution of the Trademark;

    2. Use our Trademarks in a manner that may imply sponsorship, affiliation or endorsement between Swiftorders Ontario Inc. and your company, products or services;

    3. Imitate our Trademarks in any of your advertising, product packaging, promotional and other materials;

    4. Change the appearance of our Trademarks by abbreviating them, incorporating them into acronyms, changing their spelling, using them in parts, changing their looks, or using improper capitalization;

    5. Attempt to register any of our Trademarks;

    6. Use our Trademarks in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

  4. Report abuseIf you learn of any usage of our Trademarks in violation of these Guidelines, please contact us at

  5. Enforcement of TrademarksIf we discover that you have used our Trademarks in contravention of the Guidelines set out in this notice, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.

  6. PermissionsYou may request permission to use our Trademarks by writing to us by email or post, using the contact details published on our web site. Upon receiving our permission, your use must be limited to these Guidelines, and the limited permission you have received to use specific Trademarks.